AREAS OF STUDY 

The 315 lesson hours Study Curricula for Hospitality Management of Back Office at the International Academy of Florence offer programs that consist of 21 credits hours.

General Education Requirements

There are General Education Requirements for all programs.  Some programs may have additional curriculum requirements, see specific programs below.

General Education Requirements

The general education courses fulfill the requirements of written and oral communication, reasoning, information technology, literature, arts, natural sciences, western civilization, social and behavioral science and global understanding.

Italian Language - IS IT IB 101 (3 credits -- 45 lecture hours)

Communication - GS MC IC 305 (1 courses or 3 credits -- 45 lecture hours)

The short course study curricula

The 225 lesson hours Study Curricula for Hospitality Management of Back Office at the International Academy of Florence offer programs that consist of 15 credits hours.

Core Curriculum:

Hotel Management Operations - SH HM HO 315 (3 credits - 45 lecture hours)
This course examines two critical areas of hospitality management, management operations and office procedures. Students will regard the industry from a managerial perspective by covering the business procedures, accounting controls, legal issues, policies and controls employed in order to effectively operate hospitality structures such as hotels, resorts, restaurants, and clubs.

Introduction to Tourism - SH HM IT 325 (3 credits - 45 lecture hours) 
The course gives an introduction to the concepts of service marketing, consumer behavior, the evolution of tourism from the past to present by drawing from international as well as European examples. By examining important international case studies, the major structures and services engaged in the tourism industry will be analyzed from a 360-degree angle. The operational sectors of the industry as well as hospitality as a sub-segment of tourism will also be explored.

Customer Relation Management - SH HM CR 335 (3 credits - 45 lecture hours)
An examination of personal and small group communication with particular emphasis on meth- ods of perceiving information and transmitting messages, in order to reassure and fidelise the Customer. We will also study the importance of "Role Playing" by the staff in the Hospitality Business, always in order to reassure and fidelise the Customer. A review of the ways in which people communicate with each other and an introduction to the skill needed to communicate effectively in work situations. An analysis of the two basic principles of the Quality System: "Quality is a Bottom-Up Model" and "Do what you have to do correctly the first time". Students also learn about decision-making in groups and forces that influence group behaviour.

Front Office Procedures - SH HM FO 345 (3 credits - 45 lecture hours)
In the course focuses on front office procedures - business flow, reservations processes, revenue management, accounting, internal control, night audit, and computer systems for guest manage- ment. Housekeeping operations, guest accounts, room management, and other services will also be studied in the second half of the course focuses on front office procedures - business flow, res- ervations processes, revenue management, accounting, internal control, night audit, and comput- er systems for guest management. Housekeeping operations, guest accounts, room management, and other services will also be studied in a service-oriented context

Cost Control - SH HM CC 425 (3 credits - 45 lecture hours )
Course develops skills in scheduling and controlling costs in managed projects that present the challenges of time, human resources, materials, budget, project specifications, and deadlines. The concept of financial planning for businesses and organisations, including a special emphasis on hospitality structures, asks students to consider the compilation of budgets, identifying/forecast- ing potential problems to avoid profit loss, flexible vs. static budgets to control costs, and types of cost control analysis. Prerequisite: Hospitality Accounting or equivalent. 

 

 

 

Intership -  At the end of the short course, once passed all the axams is offered the possibility to have an Internship in Italy c/o 4 or 5 stars Hotels.